If you are not satisfied with your purchase, you have 14 days from the receipt of your order to return the product concerned to the following address: MCOM, 349 Avenue Jean Jaurès, 69007 Lyon. Return shipping costs are the responsibility of the customer. LOU Rugby will, however, cover the shipping costs for sending a new item in the case of an exchange. Items must be returned in their original condition and packaging, accompanied by proof of purchase. Personalized or sale items are neither refundable nor exchangeable. To initiate a return or exchange procedure, please contact our customer service at boutique@lourugby.fr.